Seven-Ways-to-Improve-Staff-Patient-Interactions_ebook7 Ways to Improve Staff-Patient Interactions


Think about the many staff members your patients encounter before and during their visit to your office, starting with your appointment scheduler and front-desk staff, then moving on to your clinical assistants before seeing the doctor. Patients usually spend more time with your administrative and clinical support staff than they do with the physician. Therefore, it’s important that your staff provides good customer service and fosters a caring, compassionate atmosphere to promote patient satisfaction.

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