5 Tips for Responding to Angry Patients
Chances are pretty high you’ll encounter an angry patient at some point in your medical career, if you haven’t already. Responding appropriately to angry patients can prevent the situation from escalating into a full-blown conflict and reduce the likelihood the patient will file a malpractice lawsuit. Robin Diamond, Senior Vice President and Chief Patient Safety Officer for physician insurer The Doctors Company, recommends these five tips for dealing with angry patients:
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