It is in the best interest of both the patient and the doctor's office that claims processing occurs in a timely manner. There is no better way to scare away patients than to subject them to multiple billing calls because their insurance claims are not paying their doctor. From a business standpoint, it is important to make sure that claims are processing on schedule in order to keep the revenue stream steady. One of the best strategies for keeping the claims process simple and sufficient is making sure that each member of staff is doing their part. Here are the top 5 in office touch points to ensure that claims processing occurs in a timely manner.